Security Operations Professional with 30+ years of progressive experience across law enforcement, entertainment venues, and high-volume environments. Proven expertise in guest safety, access control, emergency response, and VIP protection with major entertainment brands including Walt Disney World and Universal Studios. Skilled in conflict de-escalation, surveillance operations, team supervision, and multi-departmental coordination. Strong customer service orientation with experience managing security in fast-paced, guest-facing environments serving diverse populations.

PROFESSIONAL CERTIFICATION / LICENSES

PROFESSIONAL EXPERIENCE

July 2025 to Dec 2025 : Universal Studios Florida

Security Officer

Protect life and property for the theme parks and documentation of any safety hazards that occurred.

Performed high-visibility mobile patrols via foot and bicycle to deter criminal activity, monitor for safety hazards, and provide rapid response across expansive property.

Screen guests and visitors entering and exiting the property. Meet and greet guests and visitors and provide security for special events.

High-Value Asset Protection: Designated courier for $100,000+ in assets requiring secure transport protocols.

Monitored large crowds in entertainment environment requiring situational awareness and threat detection

2005-12/31/25 : Orlando Health Central Hospital

Security Supervisor - 24/7 Operations

Managed access control systems (Pinnacle, Secure Perfect, Aurora) for 1,000+ staff

Responded to high-stress emergency situations requiring quick decision-making and de-escalation"

Handled cash escorts and asset protection protocols

CPI/Non-Violent Crisis Intervention Instructor/ First responder HAZMAT.

Supervise and implement all functions of Security policies and procedures for all employees, visitors, guests, patients and medical staff for Orlando Health Hospital.

Coordinate special events and accommodate parking/traffic control

Responsible for training, coaching and evaluating onboarding officers.

2005-2009 : Orlando Health

Lieutenant Dispatcher/ Access Control Division

Responsible for the access and control of all the administration, staff, and employees and outside companies having proximity badges to all levels of security.

Functioned as a Communication Specialist Training instructor and as a Dispatcher for the communication center and its operations.

Trained and certified employees for the Non- violent Crisis Prevention Institute

Respond and responsible for all hospital emergencies and lockdown

Restrained combative patients and prisoners under emergency conditions.

Fire and chemical hazards Team personnel.

Assisted Air flight crew and patients when necessary.

Dispatched Bike Patrol and Traffic Control on hospital property.

2009- 2010 : City of Orlando

Security Agent for Amway Arena

Responsible for the protection of property and safety of the public, staff and personnel who attend and perform at all venues, games and concerts.

Duties included the personal escort for all staff, players and personnel working and performing at the Arena.

Escorted cashiers in the handling of all monies, foot and vehicle patrol around the property.

Assisted the Orlando Police Department with Traffic control and investigations.

Provided Protection Specialist for the dignitaries, teams and performers during and after games and concerts.

2002-2008: Orange County Sheriff’s Office

Uniform Patrol Division

Law enforcement experience with arrest authority, report writing, and criminal activity response

1995 - 2019: Walt Disney World Co. Lake Buena Vista, Florida.

Security Operations

Security Operations in High-Volume Entertainment Environment serving 50,000+ daily guests

VIP Protection Specialist for celebrities, executives, and special events

Duties include responding to all traffic accidents, building checks, injury reports and other emergencies with employees, guests and visitors.

Flag detail ceremonies /Bike and Motor patrol for all WDW theme parks.

REFERENCES

Available upon Request